Find clear answers about RedMedi, diagnostic test bookings, nearby laboratories, home sample collection, reports, privacy, laboratory partnerships and customer support.
Learn what RedMedi is, how the platform works, who can use it, and how to get started.
RedMedi is a healthcare platform that helps people discover and access diagnostic services online. Depending on the services available in their location, users can explore diagnostic tests, find participating laboratories, make bookings, arrange available services and access relevant information in one place.
For diagnostic laboratories and healthcare providers, RedMedi provides a digital platform to connect with customers and build a stronger online presence.
RedMedi is designed to simplify the process of finding and accessing diagnostic services.
A typical journey starts with selecting a location or service, exploring the available diagnostic options, choosing a participating laboratory or available service, entering the required details and completing the booking process where online booking is available.
After a booking, users can use the available RedMedi communication and support channels to manage their request and receive relevant updates.
The exact services, availability and booking options can vary by location and participating provider.
RedMedi is designed for individuals and families looking for diagnostic and healthcare services, as well as diagnostic laboratories and healthcare providers that want to connect with customers through a digital platform.
Patients can use RedMedi to explore diagnostic services and participating providers. Families can use the platform when arranging services for eligible family members. Diagnostic laboratories can explore partnership opportunities and digital customer acquisition through the RedMedi platform.
Businesses and organizations can also contact RedMedi to discuss applicable corporate healthcare and diagnostic requirements.
The services available through RedMedi depend on the participating providers and the user's location.
These may include diagnostic testing, pathology and laboratory services, blood tests, health checkups and other healthcare-related services offered by participating providers.
Users should check the specific service, laboratory, location, availability, preparation requirements and applicable charges before making a booking.
RedMedi's platform is intended to make it easier to discover and access available healthcare and diagnostic services rather than replace professional medical advice.
Yes, where RedMedi services are available in your location, you can use the platform to discover participating diagnostic laboratories and available diagnostic services based on location.
You can look for relevant services such as pathology tests, blood tests, health checkups and other diagnostic options offered by participating providers.
Availability can differ between cities, locations and laboratories, so the most accurate information is the service and provider information displayed for your selected location.
For local search visibility, this question also naturally addresses searches such as diagnostic lab near me, pathology lab near me, blood test near me, diagnostic centre near me and related location-based queries without unnecessarily repeating those phrases throughout the page.
Where online booking is available for a particular service and location, you can use RedMedi to select the required diagnostic service, review the available options, provide the necessary details and complete the booking process.
Depending on the participating laboratory or service provider, available options may include laboratory testing, blood tests, health checkups or other diagnostic services.
Before confirming a booking, review the test details, location, appointment or collection information, applicable charges and any preparation instructions provided by the laboratory or service provider.
RedMedi is being developed to serve users and healthcare providers across India, with actual service availability depending on the cities, locations and participating providers currently supported by the platform.
If a particular service is not currently available in your location, availability may change as additional laboratories and healthcare providers join the RedMedi network.
For the most accurate information, search using your location on the RedMedi platform or contact the RedMedi support team.
Yes. RedMedi is designed around a convenient digital experience that can be accessed from modern mobile devices through supported web or application interfaces.
You can use your mobile device to explore available services, check relevant information, manage supported bookings and communicate through the available RedMedi channels.
For the best experience, use an updated browser or the latest supported version of the RedMedi application, where applicable.
Traditional diagnostic booking can involve searching for laboratories separately, calling different centres, checking available services and managing information across multiple channels.
RedMedi is designed to bring these discovery and booking-related activities into a more connected digital experience.
The platform aims to make it easier to discover participating diagnostic providers, explore available services and manage the diagnostic journey online, while giving participating laboratories a digital channel to connect with customers.
The specific features and services available through RedMedi may vary according to location and participating provider.
Getting started is simple: explore RedMedi, select your location or required healthcare service, review the available options and follow the relevant steps for booking or requesting a service.
If you are looking for a diagnostic laboratory, start by searching for the required service or location. If you represent a diagnostic laboratory or healthcare organization and want to work with RedMedi, use the partnership or contact option to connect with the appropriate team.
If you need assistance at any stage, contact RedMedi Support.
Find answers about searching tests, booking online, family bookings, rescheduling, cancellation and confirmation.
To book a diagnostic test online through RedMedi, start by selecting your location and searching for the diagnostic service you need. Review the available options, choose a participating laboratory or available collection service, select an appointment or collection slot where applicable, enter the required patient details and confirm your booking.
Before completing the booking, check the test name, laboratory or collection location, appointment details, applicable charges and any preparation instructions provided.
You can search for the diagnostic service you require through RedMedi using the available search and category options.
Depending on your location, you may be able to explore services such as blood tests, pathology tests, CBC testing, health checkups and other diagnostic services offered by participating laboratories.
If you are unsure which diagnostic test is appropriate for a health concern, consult a qualified healthcare professional rather than choosing a test solely based on an online search.
Where online booking is available, you can use RedMedi to find and book participating laboratory blood tests.
Search for the required blood test, select an available laboratory or collection option, review the test information and follow the booking instructions.
Some blood tests may have specific preparation requirements, such as fasting. Always follow the instructions provided by the laboratory or your healthcare professional before your appointment.
Where CBC testing is offered by a participating laboratory, you can search for a CBC (Complete Blood Count) test through RedMedi and follow the available booking process.
Before booking, check the laboratory details, test information, price, availability and any preparation instructions shown for your selected location.
If you have questions about whether a CBC test is appropriate for you, speak with a qualified healthcare professional.
If the participating laboratory provides multiple tests through RedMedi, you may be able to select more than one diagnostic service during the booking process.
This can be useful when you need several laboratory tests or are selecting a health checkup package that includes multiple investigations.
The availability of combined bookings, packages and individual tests can vary by laboratory and location, so review the options displayed before confirming your booking.
Where health checkup packages are available through participating providers, you can explore and book them through RedMedi.
A health checkup may include multiple diagnostic investigations bundled into one package. The tests included, preparation requirements, price, availability and eligibility can vary between providers.
Review the complete package details before booking so you understand which tests and services are included.
Where supported by the booking process, you can arrange a diagnostic test for a family member by providing the required patient information.
Make sure the patient's name, age, contact information and other required details are entered accurately. The information required can vary depending on the laboratory and diagnostic service.
For minors or other situations requiring special consent, follow the instructions provided by the participating laboratory or healthcare provider.
If appointment or home sample collection slots are available, RedMedi may allow you to select a suitable date and time during the booking process.
Available slots depend on the selected diagnostic laboratory, service, location and collection method.
If your preferred time is unavailable, check the other available slots shown before completing your booking.
After completing a booking, look for the confirmation information provided through the RedMedi platform or the communication channel associated with your booking.
A confirmation may include details such as the booking reference, selected diagnostic test, laboratory or collection location, appointment date and time, and other relevant instructions.
If you have completed the booking process but cannot find confirmation, check your account, email, SMS or other available notification channels and contact RedMedi Support if the issue remains unresolved.
Rescheduling depends on the diagnostic laboratory, service and booking terms.
If rescheduling is available, use the relevant booking-management option and select another available date or time.
Some appointments may have specific cancellation or rescheduling conditions. Check the applicable booking information before making changes.
If you cannot reschedule the booking online, contact RedMedi Support or the participating laboratory using the available support information.
If cancellation is available for your booking, use the booking-management or cancellation option provided by RedMedi.
The applicable cancellation terms, refund eligibility and processing time can depend on the diagnostic laboratory, service and payment method.
Before cancelling, review the cancellation and refund information associated with your booking.
If you cannot cancel the booking online, contact RedMedi Support for assistance.
If you have submitted a booking but have not received confirmation, first check whether the booking appears in your RedMedi account or booking history.
You should also check your registered email, SMS, WhatsApp or other available notification channels.
If payment has been completed but the booking is still not confirmed, keep your payment reference or transaction information available when contacting support. RedMedi Support can then help determine the status of the request.
If you experience a problem with a diagnostic booking, first check your booking details and confirmation information.
For issues involving the selected test, appointment time, laboratory, home collection, payment, cancellation, rescheduling or report availability, contact RedMedi Support through the available support channel.
When contacting support, provide your booking reference and the relevant details of the issue. Avoid sharing sensitive information through unofficial communication channels.
Explore how to find diagnostic laboratories, pathology labs, blood test centres and services by city or locality.
You can use RedMedi to discover diagnostic laboratories and available diagnostic services based on your city or nearby area. Visit the Locations page, select your city and locality, and explore participating laboratories, pathology services, blood tests, health checkups and other available diagnostic services.
To find a pathology lab near you, visit the RedMedi Locations page and select your city and nearby area. You can explore participating pathology laboratories and check the diagnostic tests and services available at each location.
RedMedi helps you discover available blood testing services according to your location. Select your city and area to view participating diagnostic laboratories offering blood tests. Service availability, pricing and sample collection options may vary by laboratory and location.
CBC, or Complete Blood Count, is a commonly requested blood test. To find a CBC testing facility near you, select your city and area on RedMedi and check the available diagnostic
laboratories and services. If CBC testing is listed for your location, you can review the service details and available booking options.
You can use RedMedi to discover health checkup services available in your city or nearby area. Select your location to explore participating laboratories and available health checkup packages or diagnostic services. Packages, tests, prices and availability may differ between providers.
Yes. RedMedi's location-based search helps you discover participating diagnostic laboratories according to your selected city and area. You can use the location directory to explore nearby pathology laboratories, blood testing services, health checkups and other diagnostic services.
Yes. You can select a city through the RedMedi Locations section and explore diagnostic services available in that area. The available tests and laboratories may differ between cities, so check the individual service listing for the latest availability.
Visit the RedMedi Locations page and select your city and nearby area. Where partner information is available, you can view participating laboratories and explore the diagnostic services they offer. Laboratory availability and services may vary by location.
You can compare diagnostic services by reviewing the information available for laboratories and services in your selected location. Depending on the provider, you may be able to compare test names, service types, prices, laboratory details, sample collection options and appointment availability.
Always review the specific service details before booking, as availability and pricing can vary between providers.
RedMedi is developing location-based access to diagnostic services across different cities and areas. The current RedMedi location directory includes Jabalpur, Bhopal and Nagpur, along with listed localities and surrounding areas.
If your city is not currently listed, you can check the Locations page for updates or contact RedMedi support regarding availability in your area.
RedMedi's current location directory includes Jabalpur, Madhya Pradesh; Bhopal, Madhya Pradesh; and Nagpur, Maharashtra.
Each city can have multiple localities and service areas. Diagnostic tests, laboratories, sample collection options and other services may vary by location.
You can start by selecting your city and nearby area on RedMedi and reviewing the available diagnostic services. Where pricing is displayed, compare the listed test or package prices and service details before booking.
Prices can vary based on the test, laboratory, package, location and other applicable conditions. If you are unsure which diagnostic test you need, consult a qualified healthcare professional rather than choosing a test based only on price.
You can use RedMedi to explore diagnostic services available for yourself or eligible family members in your selected location. Depending on availability, you may find blood tests, pathology tests, CBC testing, health checkups and other diagnostic services.
Before booking, make sure the patient's name, age, contact details and other required information are entered correctly and review the selected laboratory, test and appointment details.
Understand home sample collection availability, booking, time slots, family bookings, collection and what happens afterward.
To book a home sample collection, select your required diagnostic test on RedMedi and choose a laboratory or service that offers home collection in your area.
Select the Home Sample Collection option, enter the patient's details, choose an available date and time, and complete the booking process.
Availability may vary by location, laboratory and test.
Home sample collection availability depends on your location and the participating diagnostic laboratories serving your area.
Select your city and nearby area on RedMedi to check whether home collection is available for your selected diagnostic service.
During the booking process, available collection dates and time slots can be displayed based on the selected laboratory and location.
Choose a suitable available slot before confirming your booking. Collection timings can vary by laboratory, area, test requirements and daily availability.
If your preferred time is not available, check for another available slot or participating laboratory.
Yes, where the service is available, you can book diagnostic tests and home sample collection for eligible family members.
Enter the correct patient's information when making the booking and carefully review the selected test, laboratory, collection address, date and time before confirmation.
For multiple family members, follow the booking process provided by RedMedi and the participating laboratory.
For an eligible home collection booking, a trained collection professional from the participating diagnostic laboratory visits the provided address at the scheduled time.
The professional collects the required sample according to the laboratory's collection procedure and the requirements of the selected test.
Patients should follow any preparation instructions provided for the test before the collection appointment. If you have questions about fasting, medication, preparation or whether a particular test is appropriate for you, consult your healthcare professional or the laboratory before collection.
After collection, the sample is handled and transported according to the participating laboratory's procedures for processing and testing.
Once the diagnostic laboratory completes the testing, the report can be made available through the applicable RedMedi or laboratory delivery channel, depending on the service.
The exact report delivery time can vary according to the test, laboratory, sample processing requirements and other service conditions.
If you have not received your report within the expected timeframe shown during booking, contact RedMedi support or the participating laboratory for assistance.
Get help with downloading, receiving, sharing, correcting and troubleshooting diagnostic reports.
After your diagnostic test has been completed and the laboratory has released the result, you can access your report through the report delivery method provided for your booking.
Depending on the service, this may include your RedMedi account, a secure online report link, email, WhatsApp, or another supported channel.
If you have not received your report within the expected timeframe, contact RedMedi support or the concerned diagnostic laboratory.
Yes, where online report access is provided, you may be able to open and download your diagnostic report digitally.
Log in to your RedMedi account or use the secure report link provided with your report notification. The available download option may depend on the laboratory and reporting system used for your test.
Always keep your diagnostic reports stored securely for future reference.
Where email delivery is supported, your diagnostic report may be sent to the email address registered during the booking process.
Make sure your email address is entered correctly when booking a test. If you cannot find the report, check your inbox, spam or junk folder and verify that the report has already been released by the laboratory.
If the report is still unavailable, contact RedMedi support.
Where WhatsApp report delivery is supported by the applicable RedMedi service or participating laboratory, you may receive a notification or secure report link through WhatsApp.
Make sure the mobile number provided during booking is correct and can receive WhatsApp messages.
If you do not receive the expected report notification, check the booking details and contact support for assistance.
Report delivery time depends on the diagnostic test, laboratory, sample processing requirements and reporting process.
Some routine tests may be completed relatively quickly, while specialized tests can require additional processing time. The expected turnaround time, where available, should be checked during the booking process or with the participating laboratory.
If your report has exceeded the expected turnaround time, contact RedMedi support or the laboratory handling your test.
If your previous tests were completed through a service that provides report history through your RedMedi account, you may be able to access previously released reports after signing in.
Report history availability can depend on your account, booking records, laboratory integration and the service used when the test was completed.
If an older report is missing, contact RedMedi support with the relevant booking or patient information so the team can help you identify the appropriate next step.
If your report is available digitally, you can use the available download or secure sharing option to provide it to your doctor.
Before sharing, make sure you are sending the report to the correct recipient because diagnostic reports contain personal and health-related information.
If RedMedi provides a secure report link for your particular service, use the official sharing option rather than posting the report publicly or sharing sensitive information through an unsecured channel.
First, check the expected report turnaround time for your test and confirm that your sample has been processed by the laboratory.
Also check your RedMedi account, registered email address, WhatsApp messages or other report delivery channel associated with your booking.
If the expected timeframe has passed, contact RedMedi support or the participating laboratory and provide your booking details so the status can be checked.
If you cannot access your report, first check that you are using the correct RedMedi account, registered mobile number, email address or report link.
You can also check whether the laboratory has released the report and whether there are any login or verification issues.
If the problem continues, contact RedMedi support with your booking reference or other relevant booking information. Do not share passwords, OTPs or other sensitive account credentials with anyone.
If you notice an error in your diagnostic report, contact the diagnostic laboratory that performed the test or RedMedi support as soon as possible.
Clearly identify the information that appears incorrect, such as the patient's name, age, date, test information or other report details.
Do not alter the diagnostic report yourself. The laboratory or authorized reporting team should review and correct any verified administrative or reporting error.
Yes, if you believe your report contains an incorrect patient detail or reporting error, you can request a review from the concerned diagnostic laboratory or RedMedi support.
The laboratory may verify the original records before issuing a corrected report. Whether a revised report can be issued and how quickly it can be provided depends on the nature of the issue and the laboratory's procedures.
Always use the latest authorized version of your diagnostic report when sharing it with a healthcare professional.
For report-related assistance, you can contact RedMedi Support or the participating diagnostic laboratory associated with your booking.
For faster assistance, keep your booking ID, patient name, registered mobile number and test details available when contacting support.
For questions about the medical meaning of a test result, consult a qualified doctor or healthcare professional. RedMedi support can assist with service and report-access issues but should not replace professional medical advice.
Read answers about privacy, patient information, report access, payments, OTPs, third parties and security concerns.
RedMedi is committed to protecting the personal information users provide through its platform.
The information collected and the way it is handled are governed by RedMedi's Privacy Policy. Users should review the policy to understand what information is collected, why it is required, how it is used, and what choices or rights may be available.
RedMedi should not describe information as completely or absolutely secure. No online system can guarantee that information will never be subject to a security incident.
RedMedi protects patient information through the privacy and security measures implemented for its website, applications, systems and service providers.
Diagnostic reports can contain sensitive personal and health-related information. RedMedi should therefore handle reports according to its approved privacy, security and access-control practices.
Where reports are provided digitally, access should be limited to the user and authorized parties involved in delivering the applicable service, subject to the RedMedi Privacy Policy and applicable law.
Users should avoid sharing diagnostic reports or report links publicly.
Access to healthcare information should be limited to parties who require the information for the purposes described in RedMedi's Privacy Policy, such as providing the requested service, processing a booking, delivering a diagnostic service, supporting the user, or meeting applicable legal requirements.
The exact categories of people, laboratories, service providers or other third parties that may receive or access information must be defined in the current RedMedi Privacy Policy.
RedMedi may use personal information only for purposes described in its applicable Privacy Policy and the context in which the information is collected.
Depending on the services actually offered, these purposes may include account management, booking and service delivery, communication, customer support, payments, verification, platform operations, security, legal compliance and other purposes disclosed to users.
Payment information should be handled according to the payment process and payment service providers used by RedMedi.
If RedMedi uses a third-party payment gateway, the applicable payment provider may process payment information according to its own privacy and security practices.
Do not enter payment details through links or messages that you cannot verify as belonging to RedMedi or its authorized payment provider.
OTP verification can help verify access to a registered mobile number or account.
Never share an OTP with another person, including someone claiming to be a RedMedi employee or support representative.
RedMedi should only make specific claims about its OTP security, authentication architecture or fraud-prevention controls after those mechanisms have been verified by the technical team.
Important: RedMedi support should never ask users to disclose an OTP unnecessarily.
Any sharing of personal information should be handled according to the RedMedi Privacy Policy.
Information may need to be provided to authorized service providers, participating diagnostic laboratories, payment providers, technology providers or other parties when necessary for a requested service or where permitted or required by applicable law.
The exact categories and purposes must match the current RedMedi Privacy Policy.
RedMedi should not state that it “never shares data” unless that statement is fully supported by its actual policy and operations.
If you have a concern about how your personal information has been collected, used, accessed or shared, contact RedMedi through the official support or privacy contact provided in the Privacy Policy.
When contacting RedMedi, provide enough information to help identify the issue, but avoid sending unnecessary sensitive information.
If you believe you have discovered a security vulnerability, suspicious activity, unauthorized account access or another security issue involving RedMedi, report it through the official security or support contact listed by RedMedi.
Do not publicly disclose sensitive technical details or expose another person's personal information while reporting an issue.
Use official RedMedi communication channels when verifying a message, call, email, payment request or account notification.
Be cautious if a message:
If you are unsure whether a communication is genuine, contact RedMedi through the official contact information published on the RedMedi website rather than replying to the suspicious message.
If RedMedi provides a right to request correction, deletion, access or another form of data control, users can submit the request through the process described in the current Privacy Policy.
The availability and conditions of these rights may depend on the applicable law, the type of information involved and RedMedi's legal or operational obligations.
Do not promise immediate deletion of all information unless RedMedi's actual policy and legal requirements support that promise.
You can read the complete RedMedi Privacy Policy on the official website.
The Privacy Policy should explain the information RedMedi collects, the purposes for which it is used, applicable disclosures, data retention, user rights, security practices and how users can contact RedMedi about privacy matters.
RedMedi's Terms and Conditions explain the rules governing use of the platform and services, including applicable user responsibilities, service conditions, limitations and other legal provisions.
You can read the current Terms and Conditions here:
Information for diagnostic laboratories about partnership, listings, online bookings, pricing, visibility and onboarding.
A diagnostic laboratory can start by submitting its details through the RedMedi laboratory partnership or partner registration process.
The RedMedi partnership team can review the laboratory's information, service coverage, location and other required details before discussing the applicable onboarding process.
Depending on the partnership program, RedMedi can help participating laboratories build their digital presence, showcase diagnostic services, reach potential customers and generate online service enquiries or bookings.
Additional benefits may include location-based discovery, digital visibility, service listing, customer communication and other platform-supported tools.
The exact benefits available to a laboratory depend on the applicable RedMedi partnership plan.
Diagnostic laboratories and eligible healthcare diagnostic service providers that meet RedMedi's onboarding requirements may be able to apply for partnership.
The laboratory may be required to provide business, location, contact, service and other verification information during onboarding.
Final eligibility is subject to RedMedi's partnership requirements and applicable regulatory or operational requirements.
After completing the applicable partnership and onboarding process, an eligible laboratory can provide its diagnostic service information to RedMedi for listing on the platform.
Depending on the available partner system, information may include test names, packages, service descriptions, locations, prices, collection options, operating information and other relevant details.
Laboratories should ensure that all information submitted to RedMedi is accurate and kept up to date.
Where online booking is enabled for the laboratory and service, participating laboratories may receive customer bookings or enquiries generated through RedMedi.
The exact booking workflow can depend on the laboratory, service, location and RedMedi integration.
Laboratories should confirm their booking process and operational requirements during onboarding.
Where partner management tools are provided, laboratories may be able to update eligible service and test information.
This can include information such as test names, descriptions, packages, availability, collection options and other service details.
Any information displayed to customers should be accurate, current and consistent with the laboratory's actual services.
Where pricing management is supported for a particular RedMedi partnership setup, laboratories may be able to provide or update applicable test and package prices.
Pricing updates may be subject to RedMedi's platform processes or approval requirements.
Laboratories should regularly review their listed prices to help ensure that customers receive accurate information before booking.
RedMedi's location-based platform can help participating laboratories make their eligible diagnostic services discoverable to users searching for healthcare and diagnostic services in their area.
Local visibility can depend on factors such as location coverage, service availability, profile information, customer demand and the laboratory's participation in the applicable RedMedi program.
RedMedi can provide participating laboratories with opportunities to establish or improve their digital presence through service listings, location-based discovery and other available platform features.
Online visibility depends on several factors, including the completeness and accuracy of laboratory information, service availability, location and user demand.
RedMedi does not guarantee a specific search ranking, number of leads or booking volume.
Where included in the applicable partnership or marketing program, RedMedi may provide digital marketing, SEO, local visibility or promotional support to participating laboratories.
The exact services, deliverables, duration and commercial terms should be confirmed with the RedMedi partnership team before onboarding.
Where RedMedi's corporate healthcare or diagnostic booking services are available, participating laboratories may have opportunities to serve corporate or organizational diagnostic requirements.
Corporate bookings can involve different requirements from individual bookings, including employee groups, scheduled health programs, billing arrangements, reporting and service coordination.
Availability depends on the laboratory, location, service requirements and applicable RedMedi program.
Where multi-location management is supported, an eligible laboratory or diagnostic organization may be able to manage or list multiple branches through its RedMedi partnership.
Each location may have its own address, services, availability, collection options and operating information.
The available management functionality depends on the RedMedi partner system and partnership plan.
Start by submitting your laboratory's details through the RedMedi partnership enquiry form.
Keep your laboratory information, locations, diagnostic services, contact details and other required business information ready for the onboarding process.
The RedMedi partnership team can then explain the applicable requirements, available services, onboarding process and commercial terms.
Diagnostic laboratories interested in partnering with RedMedi can contact the partnership team through the official RedMedi partner enquiry channel.
When contacting the team, include your laboratory name, city, contact person, phone number, email address, number of locations and a brief description of your diagnostic services.
This information can help the partnership team understand your requirements and guide you through the next steps.
Help with account access, OTPs, bookings, reports, payments, technical issues, feedback and unresolved requests.
You can contact RedMedi customer support through the official contact channels provided on the RedMedi website.
Depending on the support options available, you may be able to contact the team through a support form, phone, email, chat or other official communication channels.
For account or booking-related queries, provide your registered details and booking information so the support team can identify the issue.
RedMedi's support hours depend on the support channel and service being used.
For urgent booking or service-related issues, users should use the official support channel provided on the RedMedi website.
You can raise a support request through the official RedMedi support or contact page.
Describe the issue clearly and include relevant information such as your name, registered mobile number, booking ID, order ID, test or service details and the date of the issue.
Avoid including unnecessary sensitive medical or financial information in a support request.
If RedMedi provides a support ticket or request reference number, keep that number safely for future communication.
You can use the available support system to check the status of your request or contact the RedMedi support team with your reference number.
If you cannot log in to your RedMedi account, first check that you are using the correct registered mobile number, email address or login credentials.
You can also try:
Never share your password or OTP with another person.
If you still cannot access your account, contact RedMedi support.
If you do not receive your RedMedi OTP, check that the registered mobile number is correct and that your phone has network connectivity.
You can also wait briefly and use the Resend OTP option if it is available.
If you continue to experience problems:
Never share your OTP with anyone claiming to provide support.
If the RedMedi website is not working correctly, first check your internet connection and try refreshing the page.
You can also try:
If the problem continues, report the issue to RedMedi support and include the page URL, device or browser information and a description of what happened.
First, confirm that you are signed in using the same mobile number, email address or account used when making the booking.
Check your booking confirmation message or email for the booking reference.
If the booking is still not visible, contact RedMedi support with:
Do not make another payment or duplicate booking until the status of the original booking has been confirmed.
If you cannot download your diagnostic report, first check that the report has been released by the laboratory.
Then try:
If the problem continues, contact RedMedi support or the participating diagnostic laboratory with your booking or report details.
If a payment fails, first check whether the amount was actually deducted from your bank account, card or payment method.
If no amount was deducted, you can usually try the payment again using an available payment method.
If money was deducted but the booking was not confirmed, avoid making repeated payments immediately. Keep the payment reference or transaction details and contact RedMedi support so the payment and booking status can be checked.
Refund timing, where applicable, depends on the payment method, payment provider and RedMedi's applicable refund policy.
You can report a technical problem through the official RedMedi support channel.
For faster troubleshooting, provide:
Do not include passwords, OTPs, full payment credentials or unnecessary sensitive information in screenshots or support messages.
If you experience a problem with a participating diagnostic laboratory, contact RedMedi support through the official support channel.
Include relevant details such as:
RedMedi can review the issue according to the applicable service and partner processes.
For medical concerns or questions about your test results, consult the relevant healthcare professional or diagnostic laboratory.
You can provide feedback through the official RedMedi contact or feedback channel.
You can share feedback about your booking experience, website, application, diagnostic service, laboratory experience, customer support or other aspects of the platform.
Useful feedback should include what happened, what worked well or did not work, and what you would like RedMedi to improve.
If your issue has not been resolved through the initial support process, use the official RedMedi escalation process, if available.
Keep your original support or ticket reference number and provide a brief summary of:
If you can’t find the answer you need, contact RedMedi for booking, report, payment, account or service support.